US Community Credit Union Closing Branch Lobby Access Effective 11-27-2020 Due to COVID-19
USCCU Members & Family,
We remain committed to taking every necessary precaution to protect our employees, members, and communities in an effort to reduce the spread of COVID-19. As a result of the continued rise in cases throughout the state, US Community Credit Union will temporarily close branch lobbies but still be fully operational in our drive-thru lanes and ATMs, EFFECTIVE Friday, November 27th.
This was not an easy decision to make, but your health and safety remains our top priority.
Reminder: All USCCU branch lobbies and drive-thrus will be closed on Thursday, November 26th in observance of the Thanksgiving holiday!
Bank Confidently with US
Visit us at our drive-thru locations (locations and hours of operation listed below).
Use our online services or Mobile App, which allow you 24/7 access to your account information from your computer, tablet, and smartphone.
Deposit checks directly into your account using Mobile Deposit.
Download our USCCU Credit Card App for 24/7 access to your credit card.
Call our Member Service Line for assistance at 615-256-8712.
Use this time to save money and earn a bonus by refinancing your vehicle with US.
We feel so fortunate to have the support of our members. We thank you for your patience and look forward to continuing to serve your financial needs. Wishing you a safe and healthy holiday season!
Drive-Thru Access is Available
Review the following information if you need to access a US Community Credit Union Drive-Thru.
Drive-Thru Hours of Operations (Downtown Nashville Branch Location)
Monday: 8:30am - 5:00pm
Tuesday: 8:30am - 5:00pm
Wednesday: 8:30am - 4:00pm
Thursday: 8:30am - 5:00pm
Friday: 8:30am - 5:00pm
Drive-Thru Hours of Operations (Donelson, Bell Rd., and Mt. Juliet Branch Locations)
Monday: 8:30am - 5:00pm
Tuesday: 8:30am - 5:00pm
Wednesday: 8:30am - 4:00pm
Thursday: 8:30am - 5:00pm
Friday: 8:30am - 5:00pm
Saturday: 9:00am - 1:00pm
The USCCU branch location in the Estes Kefauver Federal Building remains temporarily closed as it does not have drive-thru capabilities.
For those financial transactions that generally require a face-to-face interaction, we are equipped to handle that over the phone. For debit card replacements, please communicate with us over the phone and we will gladly reprint your debit card and coordinate with you to pick up at a drive-thru location.
Easy Ways to Access Your US Community Credit Union Accounts and Services
Use the below chart to help you navigate where and through what avenues your financial needs can be met.
Please use our Night Deposit Dropbox for check deposits if possible. Our USCCU employees will be checking the Night Deposit Box every hour. Should you have mortgage paperwork you need to get to your loan officer, please also use the Night Deposit Box to deliver these and your loan officer will be in touch with you.
Because we are asking all USCCU members and shared branching members to use the drive-thru lanes at our branch locations, please be patient as wait times will likely be longer than usual. We have increased our staffing to accommodate these needs, but we appreciate your patience and understanding.
US Community Credit Union staff will use this time to continue cleaning and sanitizing our branch locations in preparation for when we can officially reopen our doors. We encourage you to view your account online or via the mobile app and ensure your most updated contact information is on file so we can communicate with you throughout this process.
We will be posting updates as we have them here so be sure to check back with US.