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New Apple Support Scam on the Rise

My USCCU, Financial Security, Living Smart

Photo of Taylor Morrison, MBA. Wealth Advisor at US Community Wealth Management

Hackers are at it again, and this time they are targeting iPhone and iPad users. This scam is sophisticated, and the goal is to steal your sensitive information and take control of your iCloud information.

US Community Credit Union wants you to stay vigilant and aware. You can always call US if you think you have fallen victim to a scam, such as the one outlined below, and we will work with you to further secure your account.

How the Scam Works?

Hackers are spoofing Apple’s support number and calling iPhone users to offer technical support. The scammer will claim there is a data breach requiring immediate attention. Your Apple iCloud account is compromised, hacked or has been showing suspicious activity. In one case, the victim was informed of a $499.95 charge on her Apple Account.

To fix the problem requires granting the scammer access to your device, handing over your Apple login credentials, passwords, credit card information, and other sensitive data – giving the scammer everything they need to eventually take over your iCloud account.

Sometimes, the scam takes the form of an automated message sent directly to your phone announcing suspicious activity has been found on your iCloud account. Scammers will leave a message, instructing you to call a specific number to reach “Apple Support.” The number leads you to a legitimate-sounding welcome message complete with an estimated wait time, mirroring the real Apple Support process. Once connected to the scammer, they will work to capture iCloud account credentials, login information, credit card information, and in some cases, they will even ask for access to your device for remote assistance.

So, what makes this scam so believable? The use of high-level spoofing technology makes it appear as if Apple is actually calling. Oftentimes, the word APPLE SUPPORT will appear on your caller ID, or the Apple logo will appear as the call comes in.

How to Spot the Red Flags

In high-tech scams like this one, it can be challenging to separate fact from fiction. If you receive a call like the one described above, and you are unsure if the caller is a legitimate Apple Support Representative, remember these tips:

  • Apple Support will NEVER ask you for your Apple ID password or iCloud credentials

  • Apple Support will NEVER ask for verification codes to provide you with support

What Can You Do?

When in doubt, HANG UP, search for Apple Support on the internet, and call 1-800-694-7466 to verify the legitimacy of the call.

Be proactive and take full use of IDProtect®, offered by USCCU. With this, your identity and the identity of those in your family, will be closely monitored. You will receive monthly reports letting you know if there was any activity on your credit file.